Privacy Policy

1. Introduction

At Pantrycleverpockt Ltd ("we", "us", or "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, process, and protect your personal data when you visit our website (pantrycleverpockt.com) or interact with our services. This policy is designed to comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Data Collection

We may collect and process the following categories of personal data about you:

• Identity Data: Includes first name, last name, and title when you contact us.
• Contact Data: Includes email address, telephone number, and physical address provided via contact forms.
• Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting, operating system, and platform used to access our site.
• Usage Data: Information about how you use our website, products, and services.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we use your personal data in the following circumstances:

• To respond to your inquiries submitted via our contact forms.
• To manage and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, and support).
• To use data analytics to improve our website, services, marketing, and user experience.
• To comply with a legal or regulatory obligation.

4. Third-Party Processors

We do not sell your personal data. We may share your data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. These processors include web hosting services, analytics providers, and email delivery systems.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By default, contact form submissions are retained for 24 months before secure deletion, while analytics data is anonymized after 14 months.

6. Your Privacy Rights (GDPR / CCPA)

Depending on your location, you may have the following rights under data protection laws:

• Right to Access: Request copies of your personal data.
• Right to Rectification: Request that we correct any information you believe is inaccurate.
• Right to Erasure: Request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: Request that we restrict the processing of your personal data.
• Right to Data Portability: Request that we transfer the data that we have collected to another organization, or directly to you.

7. Data Protection Officer (DPO) Contact

If you have any questions about this Privacy Policy or wish to exercise your legal rights, please contact our Data Protection Officer:

Pantrycleverpockt Ltd
Attention: DPO
14 Aqua Way, Bath, BA1 1AB, United Kingdom
Email: [email protected]